Cancellation Policy

All cancellations must be in writing, by email, fax or letter.

Cancellation 14 Business Days Prior to Event Start Date:
Refund of basic training fee, less a $45 administrative fee, upon receipt of a written cancellation postmarked no later than 14 days prior to the Event’s advertised start date via letter, email, or FAX 203-288-4060.

Cancellation between 13 Business Days and the 4th Business Day Prior to Event Start Date:
50% refund of basic training fee, upon receipt of a written cancellation postmarked no later than 4 days prior to the Event’s advertised start date via letter, email, or FAX 203-288-4060.

Cancellation Within 72 Hours of Event Start Date:
No refund for cancellations within 72 hours (3 days) of the Event’s advertised start date.

Cancellation Regarding Inclement Weather:                                                                                          It is the policy of Trauma Recovery/HAP that trainings will go ahead during bad weather, unless Trauma Recovery/HAP decides the severity of conditions warrant canceling and/or municipal or state government offices are closed.

Registrants should make every reasonable effort to get to the training. If for some reason they are unable to make it to the training (e.g. their flight is cancelled), they would be required to provide proof of this and an exception could be made.

In the event that Trauma Recovery/HAP is forced to cancel the training (or if a host agency makes the decision to cancel a training), Trauma Recovery/HAP will email registrants to announce this.

If the training is cancelled due to inclement weather, it will be rescheduled and registrants will be transferred to the new date. Any registrants who are unable to make the new date will receive a full refund.

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