Can I ship to more than one address on the same order form?
No, use one order form for each “Ship To” address.
When will my order be shipped?
Orders usually ship within five to eight business days.
How will my order be shipped?
We ship primarily by USPS Priority Mail. There are other modes of shipping available to you, select one of those as you complete your order.
All International orders are shipped via USPS, select the mode of shipping as you complete your order.
Can I ship to a P.O. Box?
Yes. USPS Priority Mail will ship to P.O. Boxes.
What if a package arrives damaged?
Claims for damaged goods must be reported to the HAP Store within 5 business days of delivery. Contact us at hapstore@emdrhap.orgor call 212-879-4092 to receive a return authorization number.
What if I have a special request to make on my order?
You can write your request on the “Delivery Page” in the “Add Comments About Your Order” box.