CANCELLATIONS
All cancellations must be in writing by email.
The cancellation policy below applies to all training event
registrations with the exception of on-demand courses and conference
registrations.
Cancellation 14 Days or more Prior to Event Start Date:
Refund of registration amount,
less a $45 banking fee, upon receipt of an email cancellation to registration@emdrhap.org no
later than 14 days prior to the event’s advertised start date.
Cancellation 13 Days through 4 Days Prior to Event Start
Date:
Refund of 50% of registration
amount, upon receipt of an email cancellation to registration@emdrhap.org no
later than 4 days prior to the event’s advertised start date.
Cancellation Within 72 Hours of Event Start Date:
No refunds for cancellations
within 72 hours (3 days) of the event’s advertised start date.
Cancellation Regarding Inclement Weather:
It is the policy of Trauma
Recovery/HAP that in-person training events will proceed as scheduled, unless
Trauma Recovery/HAP decides the severity of conditions warrant canceling and/or
municipal or state government offices are closed.
Registrants
should make every reasonable effort to get to the training event. If for some
reason they are unable to make it to the training event (e.g. their flight is
cancelled), they would be required to provide documentation to this point and
an exception could be made.
In the event
Trauma Recovery/HAP is forced to cancel the training event (or if a host agency
makes the decision to cancel a training event), Trauma Recovery/HAP will email
registrants with this information and the options available at that time to
reschedule the training.
If the
training event is cancelled due to inclement weather, it will be rescheduled,
and registrants will be transferred to the new date. Any registrants who are
unable to make the new date will be provided with transfer or refund options.
Registrations are not transferable to another
individual. Please
ensure the information used when registering is that of the person who will
be attending the training.
TRANSFERS
All transfer requests must be in writing by email.
The transfer
policy below applies to all training event registrations with the exception of
on-demand courses and conference registrations.
Transfers are only made into training events with available space. Trainees will not be able to transfer into
training events that have reached maximum capacity.
Registrations are not transferable to another individual. Please ensure the information used
when registering is that of the person who will be attending the
training event.
1 Free transfer up to 30 days Prior to Event Start Date.
Additional transfer requests more than 30 Days Prior to the Event Start Date:
A fee of $50 will be
charged. Payment can be taken over the
phone or through a payment link.
Transfer will be completed once payment has been confirmed.
Transfer 30 - 14 Days Prior to Event Start Date:
A fee of $50 will be
charged. Payment can be taken over the
phone or through a payment link.
Transfer will be completed once payment has been confirmed.
Transfer 14 Days or less Prior to Event Start Date:
A fee of $100 will be
charged. Payment can be taken over the
phone or through a payment link.
Transfer will be completed once payment has been confirmed.
Grievances
Grievance Policy
Grievances are only
accepted in writing by email to registration@emdrhap.org
and will be handled within 10 business days.